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Operations: Staff Alerts

Shoot an email to your staff when a guest has submitted a new request or message, notify your managers if requested are unattended.

Basic - Add Staff Alerts

Navigate to Staff Management System > Staff Alerts.

Request profiles are associated to requestable items and triggers a different email. Choose accordingly which members of your staff you want to notify and when.

  • Request Alerts. Notifies staff when a guest submits a new and/or unfulfilled request

  • Message Alerts. Notifies staff when a guest submits a new message or when a message has not been opened.

Enable alerts for specific users by checking off the Delay time boxes according to the user email listed.

Tip

Front desk team members are usually immediately notified as a guest opens a request. Managers or escalation point of contact may be notified after 10 minutes so that they can make sure response time is within their SOP.

Standard response time must be within 5 minutes.

Alert Type

  • Immediate. Email alert is sent when a gust submits a new request/message

  • 5min. Email alert is sent 5 minutes after a new request/message has not been opened.

  • 10min. Email alert is sent 10 minutes after a new request/message has not been opened.

  • 15min. Email alert is sent 15 minutes after a new request/message has not been opened.

Advanced - Custom Settings

Additional Time Delay

Select "Add." to set a custom time delay. The custom time delay must be set to over 15 minutes.

Active Time Range

Select the blue "Edit" text to customize the time range that Staff Alerts are active.

Simply drag either/both ends to customize the active trigger times.

NOTE: Your staff will NOT receive any Staff Alerts if a message or request is submitted outside of the custom range (e.g. 11:01 PM - 3:59 AM).

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